Easy Appointment Scheduling at nearest COVID-19 Testing locations with DMGapp

DMGapp is an easy to use, single source, highly accessible and secure application  that offers a COVID-19 online screening process based on guidelines from public health officials.  Patients set the appointment on their mobile device and are directed to the nearest COVID-19 testing location. DMGapp eliminates confusion and long wait times at testing locations. DMGapp is available on all devices: iOS, Android, iPad, Tablet, Desktop. No download or mobile app required. Supported languages are English and Spanish.

Salesforce fully supports HIPAA Security Rules, encryption protocols and maintains a comprehensive set of compliance certifications and attestations to validate this trust
 
Built on Salesforce, the world’s largest customer relationship management software provider. 150,000+ customers worldwide.
 
Rapid deployment in both the Salesforce Government Health Cloud and commercial Health Cloud.
 
Global cloud deployment – highly scalable & accessible anywhere at anytime
 
Easy user adoption – application specific online training tutorials
 
99.9% Uptime Service Level Agreement
 
Salesforce superior cloud technical support and cloud infrastructure
 
24/7 Remote  Application Support

Intuitive user interface designed for both mobile devices and web browsers

Rapid deployment tailored to your organization

Global cloud deployment – highly scalable & accessible anywhere at anytime

Easy user adoption – application specific online training tutorial

24/7 Remote Application Support powered by Promero

Application access for individuals and case workers

View in any mobile iOS, Android, iPad, Tablet & Desktop

Integrated SMS Text and email messaging from Salesforce

Staff Video Training including Certification Test

Access to the Appointment Schedule from Facebook, LinkedIn and social websites

Actionable Data that integrates with Covid-19 test data repository.

Salesforce Maps integration allows individuals to find a testing facility near them.

Integration to IVR and Live Agents Assistants

 Additional Enhanced KPIs – based on use cases and new metrics

 Integrations to 3rdparty applications if suitable and required by individual test sites

 Advanced communication channels – voice, email, bi-directional SMS

Online survey for COVID-19 in five minutes!

Appointment Scheduling Application with Integrated Maps
Using the power of Salesforce Maps, once individuals complete their online health survey, they can schedule a COVID -19 test at a location nearest them. The schedule appears at the state level, but users can zoom into their area for more detail.

Actionable Data – Integrates to Test Results
DMGapp can integrate to and upload relevant data to any COVID-19 test data repository (ie. Merlin) and provide policy makers with actionable demographic data based on COVID -19 results.

(Optional) Issue a Covid-19 ‘Safe to Work’ Certificate or Similar Message
Once a person gets their COVID-19 test results, DMGapp can send a ‘Safe to Work’ certificate or some other customized message based on those results. Individuals can use the certificate to show an employer that they have been screened and could be deemed ‘Safe to Work’.

We make it simple to take an online survey regarding COVID-19 testing. If your symptoms indicate you might have the COVID-19 flu, you can schedule an appointment to be tested.

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LOG IN ANYTIME, ANYWHERE

Create your account – log in from your computer or smartphone any time of day, from anywhere.

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TAKE THE ONLINE QUESTIONNAIRE

Take the online survey, it’s easy as that. Our online questionnaire will take you through a series of questions in 5 minutes.

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SCHEDULE YOUR COVID-19 TESTING APPOINTMENT

Your questionnaire will be reviewed and if needed, you will be able to schedule an appointment at the nearest testing location.

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SAMPLE COVID-19 FAQ

Read common questions we receive about the COVID-19 appointment setting and testing.  These questions may change based on the organization, region, etc.

DMGapp is an online technology platform developed by Disaster Management Group (DMG)that enables people the ability to schedule an appointment to test for COVID-19 at a convenient location. The platform securely collects and stores information and is compliant with federal and state regulations governing the collection and use of an individual’s data. Data is stored in advanced systems with security and privacy protocols.

DMG is Disaster Management Group, LLC that operates Base Camp Services. Base Camp Services can provide rapid deployment of logistical support services and equipment anywhere in the world often times mobilizing within hours of contract issuance. We have provided base camp support services throughout the United States and abroad in support of numerous electrical utilities, municipalities, and charitable organizations as well as FEMA, GSA, and the United States Armed Force.

We ask that you create an account that will enable us to collect your answers to the screening survey, schedule an appointment and contact you to provide a case number that you will need to provide to the case worker at the appointment.

This program is first focusing on high-risk populations as advised by national guidelines and the CDC. This will initially include those who may be exhibiting symptoms and have other risk factors. We are working to rapidly expand testing and will be updating the eligibility criteria once more tests become available.

We’re focusing our initial efforts on expanding risk assessment and testing to areas with high volumes of known cases in Miami Dade County. We’re currently working with the local officials to direct high-risk individuals to newly-launched testing centers.

You do not need to be a U.S. resident. To be eligible for testing you must currently live in one of the COVID-19 Program testing locations, which currently is Miami Dade County.

The most current testing site locations are viewable after you log into your account.

No. We will not share any information with your insurance or medical providers without your consent. You and your doctor will continue to make decisions about your care.

 

Testing through the program is provided free of cost.

The COVID-19 Program is a public health program and is provided at no charge to the patient

We are committed to maintaining high privacy standards and keeping your data safe. DMGapp follows federal and state regulations governing the collection and use of an individual’s data. Data is stored in advanced systems with security and privacy protocols.

A Salesforce Health Cloud account is needed to access the appointment scheduling application. The information you provide will be stored in a secure, encrypted database. Case worker personnel who need to contact you, such as staff to schedule your testing, will have access to direct identification information (your name, street address, phone number, and email).

The information you provide may also be shared with the health care professionals who collect your specimen, the clinical laboratory that processes your specimen, the Department of Public Health, and potentially other federal, state, and local health authorities, and other entities that assist with the testing program. Information may also be shared with certain service providers engaged to perform services on behalf of the testing program, including Salesforce, which DMG leverages for certain technology and services, including cloud services, security services, data storage, website hosting, and other support functions.

There are two steps to this process: screening and testing. First, you will create an account and take the online screener. If your answers from the screener determine you are eligible at this time, you will receive details on how and where to get tested. Once you are tested at a testing site, you will receive the results of your test by phone or email.

At this time, only those who are 18 years or older are eligible through this program, and anyone who is prioritized for testing will need to provide your reference ID number and a valid photo ID to confirm identity at the testing site. Please consult with your physician if you have concerns about your family’s health.

If you are eligible, this testing program is free of cost to you, other than any transportation costs you might incur to get to a testing site. Your health information collected from this process and your test results will not be shared with your insurance provider or doctor without your consent. We encourage you to contact your healthcare provider if you need acute or medical-related care.

Given the limited number of appointments, public health officials have provided guidance to test certain populations of people based on symptoms and risk level. This guidance may change depending on future availability.

We recommend that you refer to the CDC’s guidance on COVID-19 here.

Our ability to offer testing is limited by the number of appointments available.

Testing sites are working to acquire test kits and increase the number of appointments as quickly as possible. Please continue to monitor your personal health and follow the CDC guidance (www.cdc.gov).

We may contact you if additional testing capacity becomes available. We are working to make more appointments available in the near future.

Wait times may vary depending on test kit availability. Unfortunately this means that we cannot guarantee you will be scheduled within a certain timeframe. We will do our best to notify you when testing capacity opens up.

Based on the CDC’s guidelines, if you have symptoms of COVID-19 you should avoid taking public transit, taxis, or ride-shares to avoid putting others at risk.

You can find more guidelines on the CDC website at www.cdc.gov.

Please try not to bring anyone to the appointment who is not being tested through this program, especially if they are feeling unwell. Those who are eligible and prioritized for testing will need to provide their reference ID number and a valid photo ID to confirm identity at the testing site.

Please consult with your physician if you have concerns about your family’s health.

The email and text message was sent to the email address and mobile phone that you used to set up youraccount.

Please search your inbox for an email titled “You’re eligible for COVID-19 testing”. It was sent from [‘FROM’ EMAIL HERE].

You can add this email address to your contacts to ensure it does not get routed to your spam folder. [PROCEDURE HERE TO RECEIVE SMS]

Please be aware that you may not receive your testing appointment confirmation email immediately after your appointment is scheduled. Our team is working as fast as possible to get your test details in order, but you may experience a delay in receiving this email.

Please search your inbox and spam folder for an email title “Your COVID-19 testing” from [EMAIL HERE].

You can add this email address to your contacts to ensure it does not get routed to your spam folder.

The test results are provided the testing provider. We estimate that those tested will receive results within hours to a few days. Currently it as more test kits become more available, please know that we are working very hard to improve the time to receive the results however this may be longer depending on test processing.

We have a full line of Covid-19 Products & Services